Our response to the Covid-19 Coronavirus outbreak

by 17 Mar 2020

Preparations for potential service disruption

Edited Monday 30/3/2020 – new edits in bold

We have been working with a reduced staff for a little while now. Given the current situation, that is likely to continue. As a result, we have taken the decision to shut the office until the end of the governement’s first isolation phase. We will review this weekly. Phone calls will go to voicemail, so please leave us a message and we will get back to you as soon as we can. We will be checking the office email daily but there may be a longer than usual delay in answering. Thank you to all our past, present and future customers for your support at this time.

As you can probably appreciate, we have been keeping an eye on things this week to see how to respond to the Covid-19 outbreak. In light of the announcements on Monday 16 March we are going to need to be flexible for the next few weeks while we wait to see how things pan out. The majority of our support services are delivered online and over the phone so, for the most part, these will continue unaffected.

The main person-to-person contact areas we have are theory courses, flight training and assessments.

In terms of theory courses, we may cancel theory courses at short notice in line with government recommendations. Please bear with us on that. We have potential online alternatives we are looking into, although we don’t particularly like online learning! Obviously, courses will be rescheduled where possible.

In terms of assessments and flight training, please don’t be offended if we don’t shake hands or touch any of your drone kit. Our instructors will use their own discretion to decide whether it is appropriate for them to meet for an assessment. All new flight training has now been postponed. Operational assessments will now also be postponed until government travel restrictions are lifted. We will try to give you as much notice as possible of cancellations. Please don’t attend your assessment if you or your household are exhibiting symptoms for which the government recommend isolation. We also won’t be offended or make any additional charges (unless an instructor has already had to travel) if you wish to postpone or reschedule.

Hopefully, things will return to normal in due course. Thank you for your continued support.

If you’d like us to keep you in the loop about anything drone-related, including the upcoming regulation changes, please sign up for our FREE membership and then choose the notifications you would like to receive under “my account”.

Implications for the broader drone sector

In some ways, drone operators are less likely to be impacted than other workers as we often require no direct contact with clients at any point of service delivery. By the nature of drones, we acquire data remotely and then tend to process it before delivering the output electronically. As a result, I think we will see little impact on some lines of work unless travel restrictions are tightened. I think the creative side of things is most likely to be impacted as you are more likely to be working as part of a bigger team.